By accessing our website and enrolling in our online coaching services for UPSC, PCS, and other government exams, you agree to comply with and be bound by the following terms and conditions. These Terms & Conditions govern your use of our platform, services, and any content provided by Aalokan Academy. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services.

1. Eligibility

By using Aalokan Academy, you confirm that you are at least 18 years old or have the consent of a legal guardian to access and use our services. You also confirm that all information provided during registration is accurate and up-to-date.

2. Registration and Accounts

To access our courses, you may be required to create an account. You agree to:

• Provide accurate and complete information during registration.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorized use of your account. You are solely responsible for all activities that occur under your account, including any fees or charges incurred.

3. Course Access and Usage

Upon enrolling in a course, Aalokan Academy grants you a limited, non-transferable license to access the course materials for your personal, non-commercial use. You agree not to:

• Share your login credentials or course materials with others.
• Reproduce, distribute, or publicly display any course content without our express permission.
• Use the course materials for any illegal activities or violate the intellectual property rights of Aalokan Academy or any third parties.

4. Payment and Refund Policy

a. Payment:

• All course fees must be paid in full before you are granted access to the course materials.
• Payment can be made via the payment methods available on our website, and you agree to provide valid payment information.
• We reserve the right to refuse or cancel your enrollment if your payment method is declined or if fraud is suspected.

b. Refund Policy:

• We offer refunds within 15 days of purchase if you are not satisfied with the course. To request a refund, you must contact us at aalokanacademy@gmail.com and provide a valid reason for your refund request.
• Refunds are not available after 15 days of course access or if more than 20% of the course has been completed.

5. Intellectual Property

All content provided by Aalokan Academy, including but not limited to videos, course materials, written content, graphics, and logos, is protected by intellectual property laws. Aalokan Academy retains full ownership of all content and materials provided to you as part of our services. You may not use, reproduce, or distribute our content without our explicit written consent.

6. User Conduct

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the platform. You are prohibited from:

• Harassing, abusing, or harming others.
• Uploading or distributing malicious software or content that could harm our systems.
• Violating any applicable laws or regulations.

7. Termination

We reserve the right to suspend or terminate your access to Aalokan Academy at our discretion, without prior notice, for any of the following reasons:

• Violation of these Terms & Conditions.
• Fraudulent activity or misuse of our services.
• Any behavior that negatively impacts our reputation or the experience of other users. In the event of termination, you will not be entitled to a refund, except as provided in our refund policy.

8. Disclaimer of Warranties

Our courses and materials are provided “as is” without any warranties, either express or implied. While we strive to provide accurate and up-to-date content, Aalokan Academy does not guarantee the success of your exam performance based on our courses. We do not warrant that:

• Our services will meet your specific requirements.
• The content provided is error-free or completely accurate.
• Access to the platform will be uninterrupted or secure at all times.

9. Limitation of Liability

In no event shall Aalokan Academy or its affiliates, directors, employees, or instructors be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability to you for any claims arising from or related to the use of our services shall not exceed the total amount paid by you for the relevant course.

10. Modifications to Services and Terms

We reserve the right to modify or discontinue our services at any time without prior notice. Additionally, we may update these Terms & Conditions from time to time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new terms.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India. Any disputes arising from or related to these terms or our services shall be resolved through binding arbitration in Delhi, unless prohibited by law.

12. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at: aalokanacademy@gmail.com or +91 7300034700.